Privacy Policy

Clark Electrical & Air Conditioning
ABN: 11 641 881 987
Licence: #19957304

Effective Date: 16 March 2026

1. Introduction

Clark Electrical & Air Conditioning (ABN 11 641 881 987), referred to in this document as “Clark Electrical”, “we”, “us” or “our”, is committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or accessing our website, you agree to the collection and handling of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

• Full name
• Residential or service address
• Email address
• Phone numbers (mobile and landline)
• Payment information (credit card details, bank account details)
• Date of birth (where required for credit applications)
• Employment details (for account applications)

2.2 Service Information

• Details of electrical or air conditioning services requested
• Service history and job records
• Property access instructions and site details
• Photographs of work sites (before and after service)
• Equipment serial numbers, model details and warranty information

2.3 Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on each
• Referring website
• General geographic location data

3. How We Collect Information

We collect personal information through:

• Direct interactions when you request a quote or book a service
• Our website contact and booking forms
• Phone calls, email and SMS communications
• Service agreements and contracts
• Marketing and advertising platforms (such as Google Ads)
• Trade suppliers and partners
• Publicly available sources

4. Purpose of Collection and Use

We collect and use your personal information to:

• Provide electrical, air conditioning and related services
• Process payments and manage accounts
• Schedule appointments and service visits
• Maintain service records, Certificates of Electrical Safety and warranty documentation
• Comply with regulatory requirements under the Electricity Safety Act 1971 (ACT) and other applicable legislation
• Send service reminders and safety notifications
• Respond to enquiries and complaints
• Improve our services and customer experience
• Market our services (with your consent)
• Manage insurance claims and warranties

5. Disclosure of Information

We may share your personal information with:

• Our employees and contractors who require access to deliver services
• Payment processors and financial institutions
• Insurance companies for warranty and claims purposes
• Suppliers and manufacturers for warranty claims
• Professional advisers (lawyers, accountants, auditors)
• Government agencies and regulators as required by law (including Access Canberra for Certificate of Electrical Safety submissions)
• Debt collection agencies (if necessary)

We will not sell, rent or trade your personal information to third parties for their marketing purposes without your explicit consent.

6. Marketing Communications

6.1 Direct Marketing

With your consent, we may use your personal information to send you:

• Service reminders and maintenance alerts
• Special offers and promotions
• Educational content about electrical safety
• Company updates and newsletters

6.2 Opting Out

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us through our website contact form
• Calling us on 1300 230 462

6.3 Online Advertising

We use platforms such as Google Ads to display advertisements. These platforms may use cookies and similar technologies to show you relevant ads based on your browsing behaviour. You can manage your ad preferences through your Google account settings.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access or disclosure
• Loss, misuse or alteration
• Unlawful destruction

Security measures include:

• SSL encryption for data transmission
• Secure data storage systems
• Regular security assessments
• Staff training on privacy and data protection
• Restricted access to personal information
• Secure disposal of records when no longer required

8. Third-Party Services

We may use third-party services for payment processing, analytics and other operational functions. When you interact with these services, you may be subject to their own privacy policies and terms. We recommend reviewing their policies before providing any information.

We use analytics tools to understand website usage and improve our services. These tools may collect anonymised data about your visit.

9. Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations (typically seven (7) years for financial records)
• Resolve disputes and enforce agreements
• Maintain warranty and service records including Certificates of Electrical Safety

When personal information is no longer required, we will securely destroy or de-identify it.

10. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Object to certain uses of your information
• Lodge a complaint about our handling of your information

11. Access and Correction

To request access to or correction of your personal information:

• Complete the contact form on our website
• Call us on 1300 230 462

We will respond to your request within thirty (30) days. We may charge a reasonable fee for providing access to extensive records.

12. Cookies Policy

Our website uses cookies to:

• Remember your preferences
• Analyse website traffic
• Improve user experience
• Enable certain website functions

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

13. Children’s Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children without parental consent.

14. International Data Transfers

We generally store data within Australia. If we need to transfer data overseas (such as for cloud storage services), we will ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

16. Complaints Process

If you have concerns about our handling of your personal information:

1. Contact us first via our website contact form or call 1300 230 462.
2. We will investigate and respond within thirty (30) days.
3. If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au

17. Contact Us

For any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Clark Electrical & Air Conditioning
Phone: 1300 230 462
ABN: 11 641 881 987
Licence: #19957304

This Privacy Policy was last updated on 16 March 2026.